NetStar has just released nVisage, an application providing complete visibility into all of the network management services offered by the Global NetCentre (GNC). Integrating voice, data and security reporting and management, nVisage provides a consistent view of every part of the IT infrastructure and how it is performing, as well as the problem resolution and escalation process.
nVisage is an upgrade of the Global NetCentre (GNC) applications that have been developed over the last five years: the initial design criteria was to ensure that the product would be scalable, robust, and reliable. Utilising a secure, Web-based architecture, nVisage offers management customers the highest level of transparency available in the managed services market.
Shayne Smyth, Senior GNC Solution Developer says “nVisage offers a robust and scalable solution that is easy to maintain and fast to use. Hard lessons have been learnt over the last few years regarding the old GNC management applications. With this in mind this system has been designed to provide to be faster access to information, sortable lists, easy navigation, self-administration and an overall less complicated look and feel. I look forward to the new future that this product brings NetStar”
nVisage gives customers a more effective infrastructure management tool in a number of ways:
A common interface for all GNC service with a single point of entry available via our secure Internet site, allowing customers to access nVisage from anywhere in the world
Improved security with multiple security levels, so customers can set-up their own staff with three different levels of permission access and time zones
Total transparency – what the customer sees is exactly what the GNC see, nothing is hidden. This includes real-time visibility of current cases, allowing customers to see updates as the GNC resolves faults.
Improved performance and navigation – faster presentation of all stored data, and the right information only a click away
Enhanced functionalityincluding Zoomable Graphing (allows users to zero in on statistics), Daily alert count (lists the alerts that have occurred since midnight), sortable data (customer can sort all information), Document Management (customers can upload their own documents, for access by NetStar and customer staff) and Root cause analysis (allows faster action on faults).
Long term history with all collected information including statistics and logs allows long term storage and querying of all logged information.
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