Privacy of our customer data, including personal information, is of utmost importance to NetStar. We view privacy as a serious matter and adhere to the National Privacy Principles and the Privacy Act 1988. This Privacy Policy Statement outlines our policies and how we manage customer and contact information.
Type of personal information we collect
The kind of information we collect generally includes name, contact details (eg. address, telephone numbers, email address), technology (what type of technologies your organisation uses) and information on events attended. We do not collect any sensitive personal information.
How we collect information
Customer information is collected via:
the course of supplying customers with products and/or services
event registrations (via phone, fax and the Internet)
responses to promotions and offers made to customers (via phone, fax and the Internet)
information collected from third parties (eg. "mailing lists")
Why we collect personal information
It is our aim to keep customers and interested parties up to date with the IT market and our products and services. This includes:
providing important alerts or updates on issues or problems that may affect customers' network or network security.
making available special offers or promotions, on an infrequent basis
sending invitations to events organised by NetStar (or NetStar in conjunction with our technology partners), such as seminars and Technology Briefings.
sending regular communications (newsletters).
We do not sell, rent or trade customer information to third parties (other than contracters carrying out specialised activities on our behalf, eg. a mailing house).
Storing customer information
We are committed to keeping secure the personal information you provide to us. We take all reasonable precautions to protect the personal information we hold about you from misuse and loss and from unauthorised access, modification or disclosure.
Letting us know what you want to receive
We respect your right to determine what, if any, marketing material you wish to receive from NetStar and provide you with a choice to opt out of receiving any marketing communications (via email and/or fax/mail).
If you wish to receive limited, or no, marketing material from us, please:
newsletter/s (or other, regular printed communications, sent by mail)
promotional/special offers or related communications (sent by mail and/or email)
invites to events, such as seminars (sent by mail and/or email)
no marketing-related communications at all.
Or fill in a brief Web-based form to let us know your preferences.
Access to personal information
We take reasonable steps to make sure that the personal information we collect, use or disclose is accurate and up to date, and regulaly update our database. If your personal details change, please contact us at 1800 453 454 or via email and we will update your details.
Contacting us
If you have any questions about this policy, or wish to update (or view) information we hold about you, please write to:
The Privacy Officer
NetStar Australia
Locked Bag 2091
North Ryde NSW 1670
You can also telephone us on 1800 453 454 or email our Privacy Officer
the course of supplying customers with products and/or services
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