Visibility of the contribution and performance of IT infrastructure is
of interest at the executive and operational levels in many companies.
NetStar provides high visibility through unique integrated remote
management services for converged data, security and voice systems.
NetStar has been able to help customers reduce infrastructure management
costs by 20-50% as a result of unique remote management technology,
ISO 9001 accredited processes and leveraging the scale of our services.
Customer business rules are embedded in our monitoring tools to
ensure that priority is given to critical systems and devices. Complete
transparency of the network and resolution process is provided,
so your staff retain visibility of the infrastructure (but are free
to concentrate on core IT initiatives). The contractual framework
is very flexible, focussed, and tailored to meet the specific needs
of each customer.
NetStar’s approach is that network management is not just
about technology. It needs to encompass people and processes. Our
Global Netcentre (GNC) facility – from which all of our support
services are based – offers industry-leading management technologies,
which have been developed and refined by NetStar. We combine this
with mature processes and methodologies, and expertise across multiple
vendors, products ands technologies.
NetStar offers value to customers in five key areas:
Visibility
Full transparency: NetStar
encourages customers to access the same tools
that are used to monitor and manage the network.
We give the customer complete and comprehensive
visibility of their systems, in real-time
a Web-based application (nVisage).
Retain Control: Most customers
prefer to retain a degree of control over
their technology environment. NetStar’s
approach enables customers to retain full
operational control (for example, during business
hours) while NetStar provides full and comprehensive
monitoring, management and response to outages.
Business-Policy
Driven
Rules-based approach: The
customer’s priorities and business rules
are captured in the management tools and directly
drive escalation and remedial processes. This
ensures that all actions are aligned with
the business priorities and requirements of
the customer.
Skills
Access to 24x7: Economic
access to expertise and a true 24x7 service
world-wide for any scale of business.
Access to expertise: For
many organisations the recruitment, training
and retention of high level skills for all
of their required technology areas is a difficult,
costly and complex activity. NetStar guarantees
sustainable access to qualified and certified
staff.
Reduced
Complexity and Risk
Reduced complexity: Multi-vendor
systems require multiple management tools.
The unique technology, developed by NetStar,
integrates a number of commercially available
tools through one Web-enabled interface. This
provides a single interface to very different
systems.
Cost-effective: NetStar’s
highly integrated approach changes the risk
management parameters and enables prompt detection
and remedial actions to be undertaken at significantly
lower cost. No capital investment is required,
as NetStar provides all monitoring tools.
Future Proof: The selection
and updating of all tools is undertaken by
NetStar who also undertake extensive evaluation
of competing toolsets, from a number of vendors,
this ensures that the most efficient tools
continue to be available to all customers.
Reporting
Real-time reports: Comprehensive
and real-time reporting across all performance
elements is available through nVisage. Performance
of the network is available at any point in
time, as well as historical data and graphs.
Recommendations: Regular
summary reports are available, which identify
potential issues and recommend any adjustments
to the environment.
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