When you have a network problem, you need to access technical expertise
fast. With NetStar, comprehensive help is just a phone call away.
Our engineers are knowledgeable across a range of products, vendors
and technologies. Consistent help-desk and escalation processes
are leveraged across all of our support offerings.
Behind all of our support services is the Global NetCentre (GNC).
This is a state-of-the-art facility which provides objective support
for data, voice and security environments, 24x7. Over 300 companies
across Asia and the world rely on NetStar to keep their IT environment
running efficiently.
NetManage provides proactive remote monitoring,
management and support of LAN/WAN, server, security and voice (traditional
and IPTel) environments. NetStar’s approach is unique, and
provides customers with a competitive advantage in managing their
IT infrastructure.
NetSupport puts an end to telephone tag. All calls
are answered directly by engineers, eliminating the frustration
and delays associated with call centres where you wait for an engineer
to return your call. NetSupport engineers can detect, isolate and
resolve your network's problem from our interoperability lab and
using remote diagnostic tools. (You can reach an engineer anytime,
not just when you are experiencing difficulty. Our engineers are
trained across multiple vendors to ensure even the most complex
network environments can be supported from one source.)
NetMaintain keeps business-critical equipment
operating at maximum capacity with a flexible hardware maintenance
service. NetStar maintains strong vendor relationships and front
ends all maintenance calls so that when hardware fails, the right
parts will arrive on time and the customer is kept updated with
all information related to their case.
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